Uber has stated that passengers who used the app across the London Bridge attack on Saturday evening will probably be refunded.
The taxi firm was criticised on social media for permitting its costs to rise after the incident, which occurred round 10pm.
Uber cancelled surge pricing later that evening, which meant that costs went again right down to regular.
Seven folks had been killed when attackers drove a van into folks on London Bridge and launched a knife assault.
Police shot the three attackers lifeless inside eight minutes of the primary emergency companies name.
Picture caption A helicopter landed on London Bridge as a part of the police response on Saturday evening
When there are extra Uber passengers requesting taxis than there can be found drivers in an space, the app robotically raises costs for purchasers.
This meant that costs rose when customers attempting to go away the London Bridge space outnumbered the variety of drivers there.
“As quickly as we heard in regards to the incident we instantly suspended dynamic pricing throughout the realm of the assaults – and shortly afterwards throughout the entire of central London,” stated Tom Elvidge, the final supervisor of Uber in London, in a statement on Sunday.
“We’re additionally guaranteeing all rides from across the affected space had been freed from cost,” he stated.
CNN reports that surge pricing was switched off by 10:50pm round London Bridge and cancelled for the entire of central London by 11:40pm.
However one Twitter consumer shared a screenshot suggesting they did not get a message saying that costs had gone down till after midnight.
One other consumer posted screenshots which steered that value surges had been nonetheless on after midnight.
It is not clear whether or not folks will probably be robotically refunded or in the event that they must contact Uber themselves.
The precise “affected space” for which they’ll refund customers isn’t recognized in the mean time.
London black cab drivers had been praised for giving free rides to take folks away from the encompassing space.
Uber supplied free rides to clients in Manchester after the assault on the Manchester Area on 22 Might.
Newsbeat has contacted Uber for remark and is awaiting a reply.